If a company has a formal training program, it’s a safe bet that they have their act together. They can do training in-house through regular meetings of their employees.  They can have field training systems in place, usually coordinated with classroom training sessions.  They can also use trade associations, such as PDCA (Painting and Decorating Contractors of America) or paint manufacturer’s representatives to stay up to date with the latest materials and techniques. 
"There's wisdom in a multitude of counsel" {Bible Book of Wisdom/Proverbs} I thank you all I learned so much here not only painting but contracting in general. After all this I realize how blessed my ignorance not taken advantage of by Greater Philadelphia area motivated young skilled pride-in-work honest hardworking + seasoned older employee of Scott Gribling Painting of Lansdale PA. I'm proud I had the idea that Tom Parkinson here taught me the phrase & affirmed paying daily "progress draws" & purchase receipts instead of advance deposit in case something happens to contractor, and as Tom teaches the natural effectiveness of receiving from the day's work :)
Once work begins, hold brief daily meetings to discuss the job and schedule and quash any misunderstandings. If there are surprises, seek middle ground. No contract can anticipate every possibility. Materials may be unavailable. Large chunks of rotten siding may crumble along with the old paint. Exterior jobs may be stopped cold by a week of steady rain. But know that you'll pay extra if you change your mind about a color after the trim is already painted or otherwise add tasks to the project.

My wife and I just painted the interior of our house with about 6-8 gallons, of $30+ per gallon (meaning the good stuff, non-diluted) with absolutely fantastic results. However we just paid an average of $5 per gallon. Reason...all big box stores have paint, set aside, that has been mixed but not picked up by the customer. They need to sell it quick and if you're not in a hurry (you know well in advance that a room or two need painting and it's not like the roof leaking and needs an immediate fix) you can go to each store when you need other supplies or food, like Walmart (when convenient, driving 20 miles to each is not worth it) and over the course of a month or two, pick out some very nice colors of quality paint. We found perfect colors...not saying they were our first choice but when we opened the can, very nice and some even better than our original picks. Cost to paint the entire house was about $100, with all materials included, period. We had it on the market for a few months to sell, didn't sell, painted the rooms, got 2 offers the day after we finished, took the best one and never looked back.


Over 60 years ago, Graco invented the first portable airless paint sprayer and we’ve been innovating ever since to deliver the high performance and maximum productivity you need to grow your business. Whether you’re a contractor focused on small residential or a large contractor tackling the biggest projects every day, we have a configuration that’s designed to meet your needs. Graco airless sprayers are designed and built in the United States of America using the highest-quality parts and backed by the industry’s leading warranty. All Graco sprayers are 100% factory-tested and field-proven so you can be sure your money is going toward the best professional paint sprayer you can purchase.
Some proposals simply say to paint the walls and ceiling and never specify the number of coats to be applied. If the colors are similar enough, it's possible to get away with one coat of paint and not discount your pricing. No matter how hard you try, tiny, pin-sized air holes will pop exposing the original walls. This may not bother you if you can't notice it, but principally speaking you should have paid your painter less for the work.
We recently had indoor and outdoor painting done on our house by Home Painters Toronto. They did an ...amazing job with everything. We had several painters, a carpenter and plasterer. They were all very professional, respectful and pleasant. I would not hesitate to use them again or recommend them to someone. Thank you Brian and Home Painters. See More
Picking exterior house paint colors is a lot different than picking a color for a shirt or a car.  It may help to drive around to observe colors that other homeowners have combined on homes that are of similar size and design as yours.  There are also online resources that provide homeowners with the ability to create virtual makeovers of their home by combining colors together through their software programs as well.
Primers aren't just diluted paint. They're formulated to establish a solid, even base, seal stains and ensure that the topcoats of paint go on smoothly and bond securely to the surface. "Most homeowners use latex primers, but the pros stick to alcohol and alkyd primers because they'll cover almost anything," says John Weeks, of John the Painter in Mobile, Alabama. Primer can affect the appearance of the topcoat. "It's okay to spot-prime the ceilings but not the walls, because primed spots will show," adds Span.
I put out a request for bids to several local house painters and quite a few seemed high. One was for over $6000 for painting the exterior of the house with putty fill as necessary, paint included. It was for him and one other guy to do the work. I said, "it's going to take you guys quite a while to get this job done" and he told me that no, they could do it in 2 days. I don't know about you but $1500 a day per painter seems more than just a bit high. I went with someone else and they had several people there for several days working like crazy and did a great job. There are too many scammers.
the price can always be adjusted based on on or off season, amount of colors to be used. A job like this can be done in 2 days and much quicker with a helper. I charge a bit more than others just because its quality work done professionally. Theres others that charge more than this just because they can on the on season and most people dont get a 2nd bid...
First off all clients want a "deal" As a painting contractor for 38 years I can tell you that residential-commercial-industrial clients (and their needs are all diffrent. It seems this discussion mostly concerns residential repaints,so here goes--first off ALWAYS get a personal referance from a friend or co-worker. Always get an itemized contract that specifies the prep,color, number of coats, and specifics on payment. Remember you want to set up a relationship with the painting contractor of your choice. Bond, license and insurance are required to get a contractors license and are readily available online at your state Labor and Industries website. Second-- find someone you trust. He or his crew will probably be left alone in your home for most of the time. I always tell my clients that I wont bring someone to their home I wouldnt have in mine. Third--$$ Dont ever pay up front always insist on progress draws if the project is 2 or 3 phases remember If a contractor wants $3000 to do the job and you give him half up front he will be working for $1500. It WILL affect the quality of the product. In 38 years of business I have never taken a deposit and have never not been paid in full remember do what you said you would do for exactly what you said it would cost and there will be no problems with getting paid. one last reminder to clients you are also being evaluated when you interview a contractor. He is sizing you up as well. If he thinks you are a bit sketchy the the price will go up or he wont take the job at all. I have turned down some jobs that looked very profitable on the surface that turned out not to be so.(word gets around fast in the small painting community) Good Luck to clients and contractors

Really exceptional work and work ethic. I hired them to paint my hallways, and one side exterior of ...my home. I also needed a popcorn covered plaster dining room ceiling repaired and re plastered(this is a tough, tough job and Ronaldo is extremely skilled at plastering), as well as wallpaper for one wall. Very professional and when one small part of the ceiling looked a little off, they took care of it immediately. The crew lead then called to apologize and offered to paint a small room free of charge. I declined as not necessary, but it demonstrates their commitment to taking care of things the right way. See More


Dave, you said it best! Every pro painting contractor truly worth their salt would and should cut and paste exactly what you say here about where customary and legitimate practices and expectations should be in regards to what customers should expect from contractors and how contractors should professionally deal with their customers. By the way, Dave, if you work in the Atlanta area, I would like to hire you! Thank you for your valuable advice!
A Touch of Color Painting is a local, premium house painting contractor. ATOC delivers craftsmanship that is second to none! We offer full service, interior and exterior painting services. We have served over 900 clients in Raleigh, Cary, Wake Forest, Durham and surrounding areas. Contact us if you're looking for painting professionals that are masters of the trade. All our projects are guaranteed with one of the best warranties in the business!
"I had tru colors paint my home office. They delivered a beautiful paint job, on time, with no issues. I have also used them in the past for having the exterior of my home painted, which was also an excellent job, delivered on time and within budget. I will be using them to have the rest of my home painted, and will most likely have trim and molding work done by them too. Highly recommended!!!"
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The floor and ceiling surfaces cannot be ignored, as they are crucial elements of color combination. Most ceilings are traditionally painted white for a number of reasons — particularly for their ability to keep rooms looking bright and to avoid taking attention away from the walls. Lighter ceiling colors can also help to make a room appear larger and more open.

There isn’t any set timeline when you should plan to re-paint your home. It varies depending on climate, the quality of paint that was previously applied, how thoroughly your home was prepped beforehand, and whether you hired a good painter. A poor paint job can last as little 3 years before it needs attention, and a good one can last for upwards of 20. The most important determining factor is the condition of home’s current coat. Is the paint chipped, cracked, flaking, or peeling anywhere? Are there areas of exposed wood or is there sign of water damage to either your siding or the paint itself? Finally, how does your home look? If you see any of the signs mentioned above, a new paint job is probably in order, but even if you don’t, you might still be ready for a change.
I turn away any job when the client refuses to pay anything up front. It sends a red flag. I also charge a scheduling fee which is non-refundable. I get 33 percent when I show up and begin work. Another percentage halfway through, and the balance upon completion after client is satisfied. There needs to be skin in the game for both parties as a measure of good faith. If you are dealing with a reputable company (did your due diligence, right?) why wouldn't you want to pay something as work progresses? We do this not only because we love to paint but we require cash flow to stay in business. There is not always 'money in the bank' as you suggest. It's tough these days. The suggestion buy 'Kim' 'Never pay a contractor a deposit' is nonsensical.
You've got me very afraid now, I've been taken in a couple of times since I moved here. They take advantage of me because I am a single woman, not exaggerating! From gardeners to inside work. Wouldn't have house painted but I know my HOA will be after me soon, garage door is peeling and stucco needs repair. Got the $1500.00 deal, but paying more for extra work they say I need.

Painting is one of the quickest and easiest ways to give your home's interior a facelift -- and it is one that can produce dramatic results as well. Unfortunately, many homeowners feel overwhelmed when tasked with choosing a lasting color scheme. To avoid getting stuck with a less-than-perfect color choice, they will spend hours studying the subtleties between Smokey Topaz and Roycroft Suede paint swatches, considering the mood they want to create (whimsical? relaxing? modern edge?), and deciding whether to trust their guts or hire an interior decorator to make sure things turn out just right. Fortunately, interior painting doesn't have to be that difficult. Most paint stores offer samples that you can take home for a wall test. With these samples, you can paint a few colors in large swaths on your wall to see the how the paint interacts with the room's natural light. And you can compare it against design elements like pillows or furniture to see whether it will work with your overall decor as well.


Another good rule of thumb is to test out colors on your home before you start. Once you’ve noted what others have done, and have visited a paint supply retailer to get some more ideas, test out a few potential colors on a nondescript part of your home just to make sure it’s what you expect. Colors that look fantastic on a tiny brochure can strike you a lot differently when they’re covering an area of a couple square feet. Try out a few options so you can compare them, and give yourself a few days to mull over your impressions. Taking this advice can save you the dilemma of what to do those 20 gallon buckets of “Green Myth” that you quickly realized looked more like split pea soup once you started slopping it on.
Tru Colors Contracting is an experienced residential paint contractor that has been serving Miami, Broward and Palm Beach Counties for many years. We are completely dedicated to providing our residential customers with high-quality interior and exterior painting services that yield beautiful and long-lasting results. Painting is one of the easiest ways you can enhance the look of your home and that's what we will do for you with our services. We can paint the inside and outside of your home, including any structure or surface that is looking dull or worn and needs a new look.
Whether you're looking for exterior house painting, interior painting, deck staining, wallpaper removal, wallpapering, wall coverings, roof cleaning, pressure washing or even gutter cleaning, Franklin Painting crews will meet your needs. Our professional house painters are our own employees, not subcontractors. That means when we quote the job, we DO the job. Expect highly trained, professional and courteous employees to make sure your job gets done the way you deserve. Our interior & exterior house painting company is based in Farmington and we cover all of central Connecticut with great painting work.
If you decide to paint multiple rooms in your home, choose colors that relate to one another without being completely the same -- unless uniformity is your goal, of course. Costs may vary based on differences in color, gloss and room size. However, each room will flow depending on the trim's color -- which should all be white or neutral -- so they look connected. A whole-house color scheme presents the same cost factors as painting multiple rooms individually: colors you choose, the gloss, the size of the rooms and time/labor. You can choose to use the same color throughout your entire home to save on money, or you can use a color scheme with the same gloss throughout, though this isn't recommended for selling purposes.

Primer:  While technically not paint or a finish, the use of primer is crucial in interior painting. Failing to use primer on a porous surface, such as wood or concrete, can lead to imperfect paint coatings that could end up peeling away from the walls. Primer is also a must if covering up a darker color, as it will take fewer layers to cover the old paint.
Every home has details that can be accentuated for amazing looking visual appeal and first impressions.  The key is to not make the wrong details stand out.  Entryways, windows, shutters and other details on the home can be painted to make their design noticeable.  However features such as gutters, downspouts, external air conditioning systems, unevenly proportioned windows and protruding garage doors should not be completed to draw attention to them as this will provide a negative results.

Once you’ve picked the perfect color, you still have to decide on what type of paint you want for the space. Whether you’re looking for an elegant, refined finish or a material that will wipe clean after an impromptu mural from your little one, there are paint types to suite every situation. When it comes to selecting interior paints, several popular options include:
To begin, move everything out of the room. Every painter we spoke with had a horror story about the time he didn't follow Rule No. 1. Bigger pieces of furniture can sometimes be left covered in the center of larger rooms, but if you are repairing drywall, says Chris Span, of Span's Quality Painting in Mobile, Alabama, "Take everything out. Drywall dust goes everywhere." Remove doors, light fixtures and hardware, and label everything with masking tape. Also, invest in drop cloths. "It's surprising how well a few drops of paint can cover a floor," says Rich Maceyunas, of Maceyunas Painting and Wallpaper in Waterbury, Connecticut. Buy high-quality drop cloths, such as canvas or paper-backed plastic. (Paint soaks right through lightweight fabrics and bedsheets.) Plastic sheeting works, but it's very slippery and doesn't absorb drips.

“Joining PDCA and working towards our accreditation has been hands down one of the best things we've done to help grow our business and ensure we're doing things right. It has been invaluable to be part of a group who is striving for excellence just like we are, and as a new painting business being able to connect and learn from others has been incredible. “

Contracting is not conducted very often. Or, is it? What about your internet or television provider? How about a restaurant? Are we not contracting a service? Other than hunger, the attraction of the food or the ambiance – ask yourself, what inspired enough interest for you to check that particular restaurant out? Maybe it was word of mouth, good reviews, a good sanitation score, a clean atmosphere, the professional service, the quality of the food, maybe being close by or locally sourced food also helped? While you were considering all these factors – little did you know – you were qualifying and researching before you chose to give that particular restaurant your business. Most dinners cost under $50 per person. Why wouldn’t we take the additional steps needed to qualify our potential contractors for projects that typically cost much more??
Good contracts include descriptions of prep work and repairs; paint specs by brand name, type, color and product number; the number of coats; and a full description of the work, including frequently omitted items such as cabinet interiors and shutters. Minimize delays by specifying that, weather permitting, work will be continuous. Get a payment schedule that minimizes the down payment — the more payment you can withhold until the end, the more leverage you'll have to get the job done well and per your specifications. Insist that contractors provide proof that they carry both general liability and workers' compensation coverage.
File the necessary business documents. For starters, you’ll need a general business license to begin taking on contract work. You may also have to have other specific licenses that permit you to operate in off-limits zones or handle certain materials. A separate home business permit will be required if you plan on using your own residence as the headquarters for your contracting business.[13]

You can save a bundle by doing the labor yourself. The biggest DIY expense is paint. Other expenses include buying or renting supplies and equipment, like caulk, primer, brushes, rollers, tarps and ladders or scaffolding. Freeman advises applying paint with brushes, not a sprayer. “If you overspray all the window frames and overspray your shingles and your sidewalks and the brick on the front of the house, you do damage that is not easily fixed,” he says.

A fellow (actually lives in the same neighborhood) by the name of Wayne Hickey (843-655-0366) painted the ceilings and most of the walls of our house in February 2017. He got paint all over my light fixtures, all over my trim around the doors, and had visible lap marks everywhere on the walls. He came back and rectified some of the problems, but not all, as I have noticed as I have had time to look more carefully at the work he and his assistant did. His assistant had no idea (not a clue) how to roll paint on a wall or ceiling. Some places were not covered. He said he would pull nails for pictures and then re-insert the nails exactly where they were. This he did not do as he promised. He painted over the nails. His assistant had no idea how to use a paint roller. I have painted all my life, and would have done this work myself, but I just had a full knee replacement and the other knee is in bad shape. I just could not do the work. Wayne is a pleasant and congenial individual, but he can not cut in a ceiling or wall to my satisfaction - not even close. He should have a putty knife and wet cloth with him all the time to correct any paint that might get applied where it shouldn't. That is something I always did as a painter. I would not recommend Wayne to paint anybody's home.
The other difficult part is getting a painting contractor to show up. While this generalization does not apply to every painter, personally I am extremely grateful if I can get a paint contractor to show up to look at the house and to later produce a written estimate. I hardly fault the painting contractors, because I think it is a combination of the contractors being smaller operations along with a high demand for their work.
Painting interior walls is a task better accomplished with foam rollers, because they are easy to use and can evenly cover large surface areas quickly. Foam rollers and brushes should never be overloaded with paint, as it can create drips, uneven coverage and can take longer to dry. It’s easy to get frustrated when the paint is fresh and does not look like a photo from the paint catalog, but remember: that’s something that usually happens after the second coat dries.
More recently, professional painters are responsible for all preparation prior to painting. All scraping, sanding, wallpaper removal, caulking, drywall or wood repair, patching, stain removal, filling nail holes or any defects with plaster or putty, cleaning, taping, preparation and priming are considered to be done by the professional contracted painter.
Payment. Every client is different. Every job has it's own unique set of circumstances. I always start off the discussion with my clients saying that I'm flexible on how they would like to proceed with payments but that I prefer half down. I refuse to change order. Change orders are my last resort. Instead I ask questions at our initial meeting and try to be sure to cover all bases before I submit my estimate.
Based in the United Kingdom, Ian Linton has been a professional writer since 1990. His articles on marketing, technology and distance running have appeared in magazines such as “Marketing” and “Runner's World.” Linton has also authored more than 20 published books and is a copywriter for global companies. He holds a Bachelor of Arts in history and economics from Bristol University.
The paint on your home or business can be one of the most influential factors when it comes to the overall look and feel of your property. Unfortunately, time and weather can begin to dull your exterior and interior paint. At Texas Professional Painting, we combat the wear and tear process by providing you with a fresh coat of beautiful every time! We have been the professional painters San Antonio prefers for over five years!
If you are going to hire a contractor (professional painter) give a room by room punch list of the fixing of holes small or big, have it identified for the painter to tell you if you need a drywall finisher or if he does this type of work good. Wall repairs can be 3-5 steps to do repairs ( one per day for good drying of patching material and a good sanding) this is what gives you a good paint job only using high quality paint.
Painting your home, both inside and out, improves its curb appeal, character and resale value. Painting is one of the quickest and easiest ways to give your home a face-lift -- and it yields some of the most dramatic results as well. If you have ever visited the painting section of your local hardware store, you know how overwhelming the multitude of paint choices can be. In addition to colors, there are finishes, stains, maintenance and other options to consider. And, if you're interested in adding a mural or trompe l'oeil, you're looking at a whole different set of choices and associated costs.
This all comes down to the rules.....1. references....does the contractor have them??? I ALWAYS furnish all my prospective customers them....no excuses...2. insurance....again, I always furnish proof....3. Read the proposal carefully...I ALWAYS list materials down to tape used, the brand, the grit of sandpaper, the manufacturer, etc....its INEXCUSABLE to not list all of these items....I am a member of the PDCA, the Painting and Decorating Contractors of America, the foremost authority in the coatings industry and they also approve of what I listed....if you do not follow these guidelines, you will NOT get a job reflective of "professional". Look for the PDCA where any painting contractors are, if they are not a member, RUN!
A paint job with low- or zero-VOC (volatile organic compounds) paints can help improve the air quality in your home. VOCs are solvents that get released into the air as the paint dries. They can aggravate allergies and asthma, and cause headaches, dizziness, respiratory illnesses, and memory impairment. By using paints with a low- or zero-VOC, you can reduce air-borne pollutants, smelly odors, toxic fumes, and mildew and mold growth in your home.
We all love painting. Painting includes all sort of creative impression. Peoples interest for an art or painting can be said to be as old as the history of mankind. Discovery of cave art shows clearly that the love for art has passed from generation to generations. The real purpose of painting has been to communicate a message. During ancient time, art has been used to express ideas that were not acceptable in society. Many messages are conveyed through colors, symbols, artwork, and also by way of quotes in painting. Many people do not realize how much of a role art plays in our life.
When their bids are successful, contractors meet customers to finalize their requirements and plan the order and timing of work. Contractors estimate the time required for surface preparation, painting several coats and drying time between coats. For interior painting jobs, they might have to allow time for clearing rooms. Exterior painting schedules might be dependent on the weather in different parts of the country. Exterior painting is not practical in very wet or very cold conditions.

I turn away any job when the client refuses to pay anything up front. It sends a red flag. I also charge a scheduling fee which is non-refundable. I get 33 percent when I show up and begin work. Another percentage halfway through, and the balance upon completion after client is satisfied. There needs to be skin in the game for both parties as a measure of good faith. If you are dealing with a reputable company (did your due diligence, right?) why wouldn't you want to pay something as work progresses? We do this not only because we love to paint but we require cash flow to stay in business. There is not always 'money in the bank' as you suggest. It's tough these days. The suggestion buy 'Kim' 'Never pay a contractor a deposit' is nonsensical.

I've seen this done many years ago by a guy who did all sorts of jobs where I lived. My dad caught him painting his boss's roof and he was watering down the paint. We've had a hard time trying to get a painter for our house. We've had a guy that had been remmended by a neighbor and he hasn't showed up to paint for 2 weeks. I want to call him and my husband says no. I'm 69 years old and I'm about ready to go and paint our 2 porches, I've painted all my life and all the inside of our home. Maybe that's the way it should be with everyone that can paint pretty good.
WOW! I think the guy I hired read this first and I have photos that would make your skin crawl. Bottom line: he got me for $1900.00. Every single thing he painted had to be completely redone....that's when I discovered he did NOT use the colors I picked, he actually used leftover exterior paint from his mother's house! Because I have pets he said things needed to be sealed first and I did agree to that. What I did NOT agree to was using some kind of foul smelling gray stuff ON MY HARDWOOD FLOORS! THEN he painted them BLACK, telling me that all they were good for was covering over with laminate or carpet. He also dripped and tracked paint all over my ceramic tile floors. PLUS left a wet used paint roller in my garden window and had stuff piled in front so I didn't find it until it had dried. I have no idea how much that is going to cost to repair. Then he left without finishing (thank God) but left the "leftover" paint, uncovered, in the rain. Again, hid it so I didn't immediately find it. Obviously we will be going to court but I doubt if I see a penny from him.

This article with comments was terrific - it was so informative. I found the advice useful. It addressed specifics like the condition of the dry wall surfaces, any additional repairs such. pin holes, chalking, smoothing of wall surfaces, absorption of paint and number of coats that may be needed. It should also include insurance coverage, and reflect the clean-up afterwards. Having a written contract with the company's letterhead is a must.


The article and comments were great information to have before deciding how to go about getting a painting job done. I think the important point is that there are several key choices (who to do the work; color, sheen, quality, of paint; how many coats; amount of prep/repairs to be done and by whom, how long the job will take, provisions for changes, how detailed the contract needs to be; advanced deposit/progress payments/final payment; final inspection, etc.) that need to be made and it requires advanced research and planning in order to become well enough informed to make the right choices. Then it requires spending sufficient time to check materials and inspect the quality of the work while it is on-going, raher than waiting to do it all at the end. President Reagan's philosophy of "Trust, but verify." applies.
“Joining PDCA and working towards our accreditation has been hands down one of the best things we've done to help grow our business and ensure we're doing things right. It has been invaluable to be part of a group who is striving for excellence just like we are, and as a new painting business being able to connect and learn from others has been incredible. “
Painting is one of the quickest and easiest ways to give your home's interior a facelift -- and it is one that can produce dramatic results as well. Unfortunately, many homeowners feel overwhelmed when tasked with choosing a lasting color scheme. To avoid getting stuck with a less-than-perfect color choice, they will spend hours studying the subtleties between Smokey Topaz and Roycroft Suede paint swatches, considering the mood they want to create (whimsical? relaxing? modern edge?), and deciding whether to trust their guts or hire an interior decorator to make sure things turn out just right. Fortunately, interior painting doesn't have to be that difficult. Most paint stores offer samples that you can take home for a wall test. With these samples, you can paint a few colors in large swaths on your wall to see the how the paint interacts with the room's natural light. And you can compare it against design elements like pillows or furniture to see whether it will work with your overall decor as well.
Never, never hire "Hanks painting" , he is a scam. He charged me 1800 for an 800 sqft house, with the agreement of painting the gutters. He not only didn't paint the gutters, the paint of the walls and front door is pealing off. He did not sand the door and the wall color is washing off. His people don't know the work and he much less than them since he painted the door.
Second coats on similar colors are almost never recogicnized as being needed until the coat is applied and has dried. ONLY THEN WILL YOU SEE WHETHER IT NEEDS A SECOND COAT or not. Yes, painters can use a cheaper paint then what you paid for. That is solved by getting your own which, I would charge extra for because I will always have to go get more, or add second coat because home owner tried to skimp on paint, or they got the wrong color etc...
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